Winter Shipping: What You Need to Know

The one drawback of non-alcoholic beverages? They lack the freeze-proof powers of their alcoholic counterparts.

During the winter months, we’ve noticed a spike in reported damages caused by freezing during delivery. While we’ve tried every packaging solution under the sun, nothing can fully prevent this issue once your package is left outside in freezing temperatures.

Here’s what happens:

  • The postage carrier drops off your product at your door or mailbox.
  • It sits in freezing temperatures for hours—or sometimes just minutes!
  • The liquid inside freezes, expands, and pushes the bottle’s cork up and out.
  • This results in bottles arriving uncapped and causing leakage.

We understand how frustrating this can be, and we’re working hard to solve it. Here’s how we’re addressing winter shipping challenges:

  • Expedited Shipping Options: We’re working to provide more affordable expedited shipping options so your product spends less time in transit.
  • Signature Required: Soon, you’ll have the option to request signature-required delivery, ensuring packages don’t sit outside in the cold.

What You Can Do in the Meantime:

To help protect your order from freezing, we recommend:

1) Tracking Your Package Closely:
Use the SHOP app or sign up for text alerts with the carrier (UPS, USPS, etc.) once you receive your tracking number. This way, you’ll know exactly when your package is delivered.

2) Collecting Your Package Promptly:
If not you, arrange for someone at home—or even a neighbor—to bring the package inside as soon as it arrives.


We’re so grateful for your support and patience as we work to navigate these winter challenges. The last thing we want is for your Kava Haven experience to be anything less than perfect!

If you have any questions or concerns, feel free to reach out to us at info@kavahaven.com.

Customer Reviews

Based on 320 reviews
83%
(267)
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Kylie Holly
New Repeat Customer!

I have really enjoyed this! I have tried many other kava products, from the dried root itself, to seltzers, gummies, oils, extracts, etc. - everything! This, by far, is the best option. The flavor is great and actually tastes like you're drinking a cocktail (minus the alcohol). I would highly recommend to anyone who is looking for an alcohol alternative to give this a try. It will give you a relaxed feeling without the impairment or hangover from alcohol. You'll enjoy having something special to drink without the pitfalls that come with alcohol. The flavor is a gingery-citrus flavor, that goes very well with seltzers, juices, and even just ice. Ice, a splash of unsweetened cranberry juice, topped with seltzer/sparkling water is a refreshing, guilt-free favorite here! I HIGHLY RECOMMEND!!!

C
Clay
Great product

The taste is great but what's even better is customer service thank y'all so much

A
Amanda
Tasted great

Tasted great, although I don't like lemon flavor, it was still easy to drink & had desirable effects. Great concept to replace alcohol. I don't drink alcohol personally but can see where it could help people wean off it. But the price needs to come down. It's overpriced but I was curious so I bought it. I won't buy again unless the price is lowered.

T
Tiffany
Delicious taste and helped me relax and make yummy cocktails

Delicious taste and helped me relax and make yummy cocktails.

S
Suzy
Healthier Alternative

Kava Haven has helped me get out of the habit of reaching for alcohol after a long day at work. It has taken the place of that for me, which has made me proud that I’ve significantly reduced my alcohol consumption.