Winter Shipping: What You Need to Know

The one drawback of non-alcoholic beverages? They lack the freeze-proof powers of their alcoholic counterparts.

During the winter months, we’ve noticed a spike in reported damages caused by freezing during delivery. While we’ve tried every packaging solution under the sun, nothing can fully prevent this issue once your package is left outside in freezing temperatures.

Here’s what happens:

  • The postage carrier drops off your product at your door or mailbox.
  • It sits in freezing temperatures for hours—or sometimes just minutes!
  • The liquid inside freezes, expands, and pushes the bottle’s cork up and out.
  • This results in bottles arriving uncapped and causing leakage.

We understand how frustrating this can be, and we’re working hard to solve it. Here’s how we’re addressing winter shipping challenges:

  • Expedited Shipping Options: We’re working to provide more affordable expedited shipping options so your product spends less time in transit.
  • Signature Required: Soon, you’ll have the option to request signature-required delivery, ensuring packages don’t sit outside in the cold.

What You Can Do in the Meantime:

To help protect your order from freezing, we recommend:

1) Tracking Your Package Closely:
Use the SHOP app or sign up for text alerts with the carrier (UPS, USPS, etc.) once you receive your tracking number. This way, you’ll know exactly when your package is delivered.

2) Collecting Your Package Promptly:
If not you, arrange for someone at home—or even a neighbor—to bring the package inside as soon as it arrives.


We’re so grateful for your support and patience as we work to navigate these winter challenges. The last thing we want is for your Kava Haven experience to be anything less than perfect!

If you have any questions or concerns, feel free to reach out to us at info@kavahaven.com.

Customer Reviews

Based on 191 reviews
82%
(157)
8%
(16)
6%
(12)
2%
(4)
1%
(2)
t
timothy hicks
Fair but too expensive

I had to drink a lot of it for an effect. Didn't taste all that great straight. The effect didn't last long no matter how much I drank. It was interesting but it isn't something I would buy again

R
Roman Bambula
First experience

My first experience of this product I was shocked literally fell in love with it . The feeling of the almost numbness to your throat is an experience all in its own . It’s an awesome alternative to alcohol without the side effects.

R
Robin Booher
Best customer Service

It took a few extra days to receive since they had so many orders and they let me know so there was no worrying if it was lost. Beautiful bottle and loved the taste!

S
Susan Ambrose
My favorite alcohol alternative

This is a great product. I love the flavor. Mixes well with ginger beer & lime, as well as most citrus beverages and seltzer waters. The tingle on the tongue is enjoyable to me. And it does give me a sense of relaxation and wellness. Definitely on my reorder list.

J
Jon Drover
Great taste and very effective

The best tasting kava drink we've had. We like to do a one shot drink in the evening and just chill. A little goes a long way.