Terms of service

This website is operated by Kava Haven. Throughout the site, the terms “we,” “us,” and “our” refer to Kava Haven. By accessing our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available by hyperlink. If you do not agree to these Terms, you may not use the Service.

We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. Continued use of the Service constitutes acceptance of such changes.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products to you.

 

 

1. Eligibility & Online Store Terms

By using this site, you represent that you are of legal age in your state or country of residence. Our products are not intended for minors. You may not use our products for unlawful purposes, and you must not transmit viruses or malicious code. Any breach of these Terms will result in immediate termination of Service.

 

 

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. Content transmitted through the Service (excluding credit card data, which is encrypted) may be transferred unencrypted across networks. You agree not to reproduce, copy, sell, or exploit any portion of the Service without our express written permission.

 

 

3. Intellectual Property

All trademarks, logos, bottle designs, packaging, graphics, website content, and other brand assets are the exclusive property of Kava Haven or its licensors. Unauthorized use, reproduction, resale listings, comparative advertising, or commercial exploitation of our intellectual property is prohibited unless expressly authorized in writing.

For resale restrictions, see our Reseller Policy.

 

 

4. Prohibited Uses

You agree not to use the Service or its content for:

  • unlawful purposes;

  • infringing upon intellectual property rights;

  • harassment, abuse, defamation, or discrimination;

  • uploading viruses, malware, or harmful code;

  • unauthorized collection of personal information;

  • spamming, scraping, crawling, or phishing;

  • interfering with site security.

We may terminate your access for engaging in prohibited activities.

 

 

5. Accuracy of Information

We do not guarantee that information on this site is accurate, complete, or current. Use of site content is at your own risk. We may change content without obligation to update.

Our Refund Policy governs returns and is incorporated into these Terms by reference.

 

 

6. Modifications to Service & Prices

Prices, promotions, and products may change without notice. We are not liable for modifications, suspensions, or discontinuances.

 

 

7. Products & Services

Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit or discontinue products, or to reject orders at our sole discretion. We do not warrant that products will meet your expectations.

 

 

8. Orders, Billing, Shipping & Risk of Loss

We may refuse or cancel orders, including multiple orders using the same account, payment method, or shipping address.

Title and risk of loss transfer to you once we deliver products to the carrier. You are responsible for providing accurate billing and shipping information and for promptly updating changes.

 

 

9. Third-Party Tools & Links

We may provide access to third-party tools “as is” without warranties. Third-party websites linked from our site are not under our control, and we are not liable for their content, products, or services.

 

 

10. User Content & Submissions

By submitting reviews, comments, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and publish such content. You represent that your submissions do not violate third-party rights or laws. We may remove content we deem unlawful or objectionable.

 

 

11. SMS & Email Marketing

By subscribing to SMS marketing, you consent to receive recurring automated messages. Message frequency varies. Msg & data rates may apply. Text STOP to cancel and HELP for help. Consent is not a condition of purchase.

By providing your email, you consent to receive promotional emails. All emails will identify Kava Haven, include our mailing address, and contain an unsubscribe link processed within 10 business days.

You are responsible for ensuring the accuracy of your contact information and for any liability arising from inaccurate opt-ins.

 

 

12. Privacy

Your personal information is governed by our Privacy Policy. This includes rights under laws such as CCPA, GDPR, and applicable U.S. state privacy laws. Where legally required, we honor Global Privacy Control (GPC) signals.

 

 

13. Subscriptions & Auto-Renewals

Subscriptions automatically renew at the disclosed price and interval until canceled. You may cancel anytime through your online account or by contacting us. Renewal reminders will be sent where required by law. Cancellation must be simple and accessible, without unreasonable barriers.

 

 

14. Supplement & Product Disclaimers

Statements about dietary supplements, including kava, have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure, or prevent disease.

  • Kava may cause drowsiness. Use caution when driving or operating machinery.

  • Do not consume with alcohol.

  • Not intended for minors.

  • Consult a physician before use if you are pregnant, nursing, taking medication, or have liver concerns.

  • Discontinue use and seek medical attention if you develop jaundice, dark urine, fatigue, or other unusual symptoms.

 

 

15. Accessibility

We aim to conform to WCAG 2.2 AA standards. If you encounter issues, contact us at info@kavahaven.com.

 

 

16. Dispute Resolution & Arbitration

Disputes will be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Rules.

  • Venue: Arbitration will take place in the consumer’s state of residence.

  • Governing Law: Illinois law applies, without regard to conflict of law rules.

  • Costs: We will cover arbitration administrative fees beyond the consumer’s initial filing fee.

  • Small Claims Option: Either party may bring individual claims in small claims court.

  • Class Waiver: No class, consolidated, or representative actions are permitted.

  • Opt-Out: You may opt out within 30 days of first agreeing by emailing info@kavahaven.com with the subject “Arbitration Opt-Out.”

 

 

17. Disclaimers & Limitation of Liability

The Service and products are provided “as is” without warranties of any kind. To the fullest extent permitted by law:

  • We disclaim all implied warranties.

  • We are not liable for indirect, incidental, punitive, or consequential damages.

  • Our total liability shall not exceed the purchase price plus shipping of the product at issue.

 

 

18. Indemnification

You agree to indemnify and hold harmless Kava Haven, its affiliates, and employees from any claims, damages, or expenses arising out of:

  • your misuse of the product;

  • your resale or unauthorized marketing of our products;

  • your breach of these Terms;

  • your violation of law or third-party rights;

  • false or misleading claims you make about our products.

 

 

19. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, internet outages, or governmental actions.

 

 

20. Promotions, Discounts & Pricing Errors

We may cancel or modify promotions, discounts, or special offers at any time. If a product is listed at an incorrect price due to error, we may refuse or cancel orders placed at that price, even after order confirmation but before shipment.

 

 

21. Export & Geographic Restrictions

Our products are intended for sale only where lawful. You are solely responsible for compliance with all local import, export, and regulatory laws. We make no representation that our products are lawful or appropriate outside the United States.

 

 

22. Assignment & Severability

We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of substantially all assets. You may not assign your rights without our consent.

If any provision is found unenforceable, the remainder shall remain in effect. Provisions relating to disclaimers, limitation of liability, arbitration, and indemnification shall survive termination.

 

 

23. Governing Law

These Terms are governed by the laws of Illinois, without regard to conflict of law principles.

 

 

24. Contact

Questions about these Terms? Email us at: info@kavahaven.com